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Privacy Policy
We are committed to making sure that your privacy is protected. The outline of this Policy is detailed below and applies to the Organisation for Quality in Training (OFQT) Ltd, Knowledgeworks Research Unit and Listen2Know.
The following statements are intended to communicate simply and clearly our intentions.
Information we collect
When you sign up for our newsletter or request one of our FREE articles, you provide us with information that we collect. Such information includes your name, organisation and email address and details of the articles, products and services that
you require. We also attend many conferences and events and in so doing are handed business cards and contact details in person.
We have an extensive network of business colleagues and friends from around the world. These contacts tend to favour networking sites such as Twitter, LinkedIn, Facebook, Xing etc.. and in many of these cases, have made an initial request to follow us or to be connected with us. From time to time we also legally purchase lists of names and contact details from reputable and authorised dealers so as to discover information about new people working in the fields of training, learning, knowledge and quality in the UK and across Europe.
When information is collected through any of the above ways we assume consent is being given and as such the information
is used and stored in accordance with this Privacy Policy.
What we do with the information we gather
We request information from you to better understand your needs and provide you with matched products and services. We maintain a set of internal records of the details you provide through our automated client management service. We customise our website based upon the information we receive from you. We send out "Pass It On" our email newsletter
to registered users who have either affirmatively made a request via our automated system as well as to names that have been collected using the methods outlined above.
If you opt-in, then later change your mind, or simply wish to stop receiving communication from us, then an "unsubscribe
link" is provided at the bottom of every newsletter and email alert.
We send occasional emails to our registered users and sometimes track who opened the emails in order to measure the performance of our email campaigns and improve our offerings to specific customer segments.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure
we have physical, electronic and managerial procedures to safeguard and secure the information that we collect.
To protect your payment information we use PayPal as our credit card processing vendor who are committed to handling your customer information with high standards of information security. They use computer safeguards such as firewalls,
data encryption and physical access controls to their buildings and files. For more information please refer to the PayPal privacy policy on their website.
We take reasonable steps to ensure that personal information held is relevant to the purpose for which it was collected,
is accurate, up to date and not misleading. We retain personal information for no longer than is necessary and then
dispose of it securely in accordance with approved methods.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. We use traffic-log cookies in
order to identify which pages of our website are being used. This helps us to analyse data such as browser type and version, your operating system and platform and country of origin.
We only use this information for statistical analysis and to monitor which pages are most used and which are not, this then allows us to improve the overall look and content of our website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You may turn off all cookies that have been placed on your computer by following the instructions in your browser.
Links to other websites
OFQT and its business unit websites each contain links to other websites and therefore we do not have any control over these nor can we be held responsible for the protection and privacy of any information which you provide on these other sites. We take every available step to ensure that the links we provide are in good working order and we are very careful
in our choice of website links. Please note that other sites are not governed by this Privacy Policy. If in doubt, you should look at the privacy statement on the website in question.
Controlling personal information
We will not sell, distribute or lease your personal information to third parties unless we are required to do so by law.
You may request details of personal information which we hold about you under the Data Protection Act 1988. If you
would like a copy of this information, then contact our IT support - details on the about page.
If you believe that any information we are holding about you is incorrect or incomplete, please write or email us, our
details are on the contact page. We will correct any information that is wrong as soon as possible.
If you wish to be removed from our client mailing list for any reason at all, please write or email us, details as above. Upon receipt we will remove your name and details immediately and ask you to accept our apologies for any intrusion.
Notification of changes
Any changes to this Privacy Policy will be posted to this website and emailed to the last email address you have given us,
and will become effective as of the later of the date we post on the website or send the email.
If such changes are overall disadvantageous to you, you may object to them within 20 days after they are posted on our website or delivered to you, in which case none of the proposed changes will be effective with respect to information that
we have then already collected, but only to information we collect in the future.
This Privacy Policy is effective as at 05.01.10
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